Effective Date: 29.06.2025
Welcome to Anuvia. These Terms & Conditions govern your access to and use of our website www.anuvia.store and any purchases made through it. By using our website, you agree to comply with and be bound by the following terms. Please read them carefully.
1. Acceptance of Terms
By using our website, you:
- Confirm that you are at least 18 years old or are using the site under a parent/guardian’s supervision.
- Agree to comply with these Terms & Conditions, our Privacy Policy, and any other rules posted on the website.
If you do not agree with any of these terms, please do not use our services.
2. Products & Pricing
- All products listed on the website are described as accurately as possible. However, we do not warrant that the descriptions, colors, or other content are 100% accurate, complete, or error-free.
- Prices are listed in Indian Rupees (₹) and include GST unless stated otherwise.
- Prices and availability are subject to change without notice.
- Anuvia reserves the right to limit the quantity of items purchased per person or per order.
3. Orders & Payments
- Once an order is placed and confirmed, it cannot be canceled or modified.
- Orders are subject to acceptance and availability. We reserve the right to cancel or refuse an order for any reason.
- Payments are processed securely through trusted third-party payment gateways. We do not store or have access to your card or banking details.
- You agree to provide accurate, current, and complete purchase and account information.
4. Shipping Policy
- We offer shipping across India through registered domestic courier partners.
- Free shipping is available for orders above ₹499.
- Orders are typically dispatched within 5–15 working days, excluding weekends and public holidays.
- Delivery times may vary based on location and courier performance.
- We are not responsible for delays caused by courier services, natural calamities, or other unforeseen circumstances.
For complete details, see our Shipping Policy.
5. Return, Refund & Replacement Policy
- We only accept returns or replacements for products that are damaged during transit.
- Customers must record an unboxing video clearly showing the damage and send it to anuviafashion@gmail.com within 3 days of receiving the product.
- Products must be returned in original condition, unused, and in original packaging.
- A replacement will be issued if the same product is available.
- A refund will be issued only if a replacement is not available.
- No exchange/refund is offered for change of mind, size issues, or usage damage.
Please read our full Return & Refund Policy for details.
6. Communication
By placing an order or signing up on our website, you agree to receive emails, SMS, or calls from us regarding:
- Order confirmation, shipping updates, or delivery issues
- Marketing updates (only if you opt-in)
You may unsubscribe from promotional messages at any time.
7. Privacy Policy
Your privacy is important to us. All customer data is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.
8. Prohibited Uses
You may not use the website:
- For any illegal or unauthorized purpose
- To infringe upon or violate intellectual property rights
- To harass, abuse, insult, harm, defame, or discriminate
- To spread malware, spam, or phishing attempts
9. Limitation of Liability
- Anuvia is not liable for any indirect, incidental, or consequential damages arising from the use of the website or products.
- We make no guarantees as to the uninterrupted, timely, secure, or error-free operation of the website.
10. Intellectual Property
All content on this website—including images, logos, product designs, text, and graphics—is the property of Anuvia and protected under Indian intellectual property laws. Use of any content without permission is strictly prohibited.
11. Governing Law
These Terms & Conditions are governed by the laws of India. Any legal proceedings shall be brought in the courts located in Bangalore, Karnataka.
12. Contact Information
For any queries related to these terms, please contact:
- Email: support@anuvia.in
- Phone: +91-9035814266
- Address: Anuvia, Neeladri Nagar, Electronic City, Bangalore
Thank you for shopping with Anuvia. We appreciate your trust and look forward to serving you.